Request Reviews from Walk-In Customers with a Check-In Kiosk
A tablet or phone at your front desk can collect customer details and send an immediate email review request.
What’s New
Reputation AI adds a self-service kiosk link that creates or matches a CRM contact and triggers the business’s standard review request email.
Why It Matters
Customers who visit in person can join your review-request flow while their experience is still fresh, without staff retyping contact details.
What’s Included
- A tablet- or phone-friendly check-in screen with email required.
- Contact matching by email, then phone, to avoid duplicates.
- Immediate email review requests using the default template.
- Automatic reset between successful check-ins.
- Duplicate-request protection for customers requested in the previous 30 days.
- Up to 50 check-ins per hour per business, shared across devices.
How to Use It
- In GREENstick Business App, open Reputation AI → Reviews directly.
- Select Request → Check-in kiosk.
- Use the QR code, Copy link, or Launch in new window to open it on your front-desk device.
Good to Know
Requires the single-location Premium reputation edition. The release describes a gradual rollout. Kiosk requests are email-only, with no follow-up reminders. The kiosk form is managed separately from CRM Forms; its review-request automation can be disabled while check-ins continue to create contacts.
Availability
Gradual Rollout
Affected Customers
Eligible single-location businesses with the Premium reputation edition and kiosk access.
Action Required
Open the kiosk link on a suitable front-desk device once the feature appears in your account.
Explore This Update in GREENstick Business App
Sign in to review the tools available on your account, or ask GREENstick for help with setup and next steps.