Omnichannel Inbox Social Media Integration
Reply to Instagram Direct Messages and Facebook Messenger directly from your GREENstick omnichannel inbox.
What Changed
We've integrated Meta's messaging platforms directly into the GREENstick Business App Inbox. You can now receive and reply to messages from Instagram and Facebook alongside your SMS, Web Chat, and Google Business Messages.
Why It Matters
Managing conversations across multiple apps causes delayed responses and missed leads. Centralizing your communication ensures your team—and your AI Chat Agent—can handle every inquiry from a single, unified workflow.
What You Need to Do
To activate this feature, an administrator must reconnect your Facebook and Instagram accounts in the Business App settings. Go to Settings > Integrations > Social Media and follow the prompts to grant messaging permissions.
Availability
Available Now
Affected Customers
All users utilizing the Omnichannel Inbox.
Action Required
Reconnect social media accounts to grant messaging permissions.
Give Every Channel the Right Customer Experience
Configure one GREENstick AI employee to communicate in a way that feels appropriate for web chat, WhatsApp, Instagram, SMS, email, and other supported customer channels.