Read Conversation Summaries in Your Operating Language
New chat and voice summaries follow your preferred business language rather than relying only on location.
What’s New
AI conversation summaries now use the business’s Preferred Operating Language setting when it is provided.
Why It Matters
Multilingual teams can review customer needs in the language they actually use, even when that differs from the usual language of their region.
What’s Included
- Preferred-language summaries for web chat and voice.
- The location’s primary language used as a fallback when no preference is set.
- New summaries retain a consistent language for the business.
How to Use It
- Open GREENstick Business App → Settings → Business Profile → Location.
- Set Preferred Operating Language and save.
Good to Know
Only future summaries use the new preference; existing summaries do not change. The preference applies to the business, not independently within each conversation.
Availability
Available Now
Affected Customers
Businesses using AI-generated chat or voice conversation summaries.
Action Required
Set the preferred operating language on your Business Profile.
Explore This Update in GREENstick Business App
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