Book Multiple Services in One AI Conversation
AI Chat and Voice Receptionists can find a shared appointment block and book several services without repeating the booking process.
What’s New
AI receptionists can recognize a request for multiple services, find a contiguous time block, and confirm the combined appointment.
Why It Matters
Customers can arrange everything they need in one conversation instead of completing separate bookings and repeating intake information.
What’s Included
- Multiple-service requests handled through chat or voice.
- Availability matching that respects durations, buffers, and provider schedules.
- Single-select and multi-select service groups.
- A phone-number-only option with SMS notifications.
- Repeated intake questions asked once and the session recorded as one CRM activity.
Good to Know
Configure Chat and Voice Receptionists separately. Existing menus keep multi-selection off until enabled. The release supports rescheduling or canceling the full appointment block, not individual services within it.
Availability
Available Now
Affected Customers
Businesses using AI receptionists with configured My Meetings service menus.
Action Required
Configure the Book Multi-Service Appointment capability and enable multi-selection in the relevant service menus.
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