After-hours dispatch and smarter customer follow-up
New GREENstick updates help businesses connect urgent callers with their on-call team, request reviews after payment, manage team access, and get clearer reports.
This GREENstick roundup was published on October 15, 2026. It brings together updates across customer communication, review requests, team access, and reporting; the publication date is not a launch date for every feature.
AI Voice Receptionist: Connect urgent callers with your on-call team
GREENstick’s AI Voice Receptionist can qualify urgent calls, collect caller details, and connect the caller with a designated on-call technician. Businesses define the qualifying criteria and transfer number.
A custom announcement can give the technician the caller’s name, service location, and reported issue before the conversation begins. An optional automation can also send dispatch details by text.
Setup note: On-call dispatch must be configured for your business. SMS follow-up requires a separate automation. This is business service-call routing, not public emergency-service dispatch. Technician availability and response times are not guaranteed.
Reputation Management: Request reviews after payment
Businesses using a connected QuickBooks Online account can choose to send automated review requests only after an invoice is paid in full. With this option enabled, partial payments do not trigger the request.
Setup note: Requires an active QuickBooks Online connection with review requests enabled. Enable “Zero balance invoices only” and save for each applicable connection. This option applies to QuickBooks Online, not every accounting integration.
Business App: Invite your team directly
Business owners can invite staff and assign permissions directly in the GREENstick Business App, simplifying team access.
Phone routing: Give newly activated numbers a destination
Newly activated phone numbers route to the AI Voice Receptionist when the required AI calling subscription is active, or otherwise to the business phone number on file.
Confirm that your routing destination is current. This update applies to newly activated numbers; it does not reconfigure existing phone numbers or mean that every account includes AI answering.
Reporting: Remove misleading Bing zeros
Local SEO and Executive Reports no longer display Bing metrics from an inactive data feed. This removes misleading zero values and does not indicate a decline in search performance.
Bing listing synchronization and maintenance are not being removed by this reporting change.
Availability
Feature availability depends on your active services, integrations, permissions, and configuration. Contact GREENstick to confirm what applies to your account.
Affected Customers
Businesses using the applicable GREENstick services, with the required integrations, permissions, and configuration.
Action Required
Configure on-call routing and any separate SMS automation; for each applicable QuickBooks Online connection, enable review requests, select ‘Zero balance invoices only,’ and save. Confirm your phone routing destination is current and review staff permissions before inviting teammates.
Find Out What Applies to Your Account
Ask GREENstick to confirm your available services and help with configuration and next steps.
Ask GREENstick about these updates